Support & Services

Support

Support Methods & Availability
Telephone Support
Direct E-mail Support
Remote Access Support
Knowledgebase Access
Support Hours	24 X 7
Responsiveness
Initial Response Time — Pri 1	1 hour
Initial Response Time — Pri 2	2 hours
Software
Major Software Releases
Minor Software Releases
Service Packs
Hotfixes
MySQL Specific
Replication Support
Performance Tuning

Schooner offers multiple ways of interacting with our Support team:

Support Method	Description
Telephone	Contact Schooner Support via telephone by calling 1-877-888-5064 (US & Canada) or 1-408-888-1619 (Outside the US & Canada). If a service technician does not answer, leave a voicemail and one will get back to you within the initial response time that corresponds with your level of support.
E-mail	The Schooner Support team can be e-mailed at support@schoonerinfotech.net. Whether you're experiencing technical difficulties or just have general questions about a Schooner product, e-mailing Schooner Support is the quickest and most convenient contact method.
Remote Access	The next best thing to on-site technical support, Schooner offers remote access support to all of our customers. Remote access support works by providing Schooner with a secure connection into your Schooner-powered servers so we can help you troubleshoot from afar and diagnose and fix software problems.
Knowledge Base	The Schooner Support Knowledge Base is a repository of issues or questions pertaining to Schooner products. The Schooner Forums also provide useful information, workaround, and tips.
On-site	Schooner does offer custom on-site Customer Support options for large customers. But the easiest way to obtain on-site MySQL support is to work with Schooner's service partners such as Percona and Pythian. They can provide support including deep MySQL tuning and troubleshooting, and typically do so per incident.

Migration Services

SchoonerSQL is a high-performance, enterprise-grade OLTP database that delivers 99.999% availability with zero data loss and automated failover. SchoonerSQL is 100% compatible with MySQL®, for easy adoption.

Migrating to SchoonerSQL from any MySQL variant (such as MySQL Enterprise, MySQL Cluster, or MySQL Community Edition) is simple and straightforward. Current users of other enterprise databases such as Oracle Database, IBM DB2, and Microsoft SQL Server have also successfully migrated to SchoonerSQL to realize lower total cost of ownership (TCO). The SQLWays product and related services from Ispirer simplify the migration to SchoonerSQL.

SQLWays converts stored procedures, functions, triggers, database schema (DDL) and data from major databases to SchoonerSQL. Besides the server-side business logic, SQLWays also converts SQL queries in front-end applications and scripts. It is also possible to migrate procedures and functions to Java. Proven migration paths include:

• Oracle Database to SchoonerSQL
• Microsoft SQL Server to SchoonerSQL
• IBM DB2 to SchoonerSQL
• Sybase to SchoonerSQL
• Informix to SchoonerSQL
• PostgreSQL to SchoonerSQL
• Teradata to SchoonerSQL
• EnterpriseDB to SchoonerSQL

Conversion Features

The SQLWays tool migrates the following database objects and properties to SchoonerSQL:

Tables and Data

• Converts columns definitions: data types, default values, NOT NULL constraints
• Converts integrity constraints: primary and foreign keys, unique and check constraints
• Converts comments
• Resolves reserved words and identifier conflicts
• Transfers data (including BLOB data types)
• Converts Indexes, Views, Sequences and Synonyms
• Converts Stored Procedures, Functions and Triggers
• Converts application files and scripts

Why SQLWays?

SQLWays and complementary, customized services from Ispirer ensure highly automated, successful migrations at a reasonable cost.

Consistent and Integrated Automation of all Migration Phases:

• Database schema/DDL, server-side business logic (procedures, triggers etc)
• Data transfer and validation
• Front-end applications and scripts
• Application Conversion

Fast Customization – Fast fixes, custom conversions and optimizations (In most cases, this occurs during a 1-3 day service)

Free Services during Evaluation Phase – Inspirer provides pre-migration consulting during the evaluation phase, before you decide to implement a migration

Useful Development Tools – Easily convert standalone SQL statements, functions, scripts and various code fragments

Flexible Pricing